Sign in
Use your work email to raise and track tickets.
Waiting for approval
Your request has been sent to the admin. You'll get an email once you're approved, then you can raise tickets here.
Service desk overview
Every ticket has an SLA clock (24 hours by default). It pauses while a ticket is on hold or waiting for approval.
SLA health · active tickets
Tickets raised per day
Open work by type
Ticket queue
Raise a ticket
Ammar is alerted as soon as you submit.
My tickets
Everything you've raised, most recent activity first. Open a ticket's replies to talk to the admin.
Approvals
Tickets waiting at your level. Once you approve, they move to the next level or, if you're last, to the service desk. The SLA clock stays paused until the final approval.
Waiting for you
Recently decided
Team
People who use the portal, by office. Pre-approved people get in as soon as they sign up; anyone else waits for your approval here.
Waiting for approval
Members
Assigned to me
Tickets you're responsible for. Update the status as you work; the requester and the service desk are kept informed.
Done
Your profile
Your photo appears next to your tickets and replies, so approvers and the service desk know who they're working with.
JPG, PNG or WebP. We crop it to a square and shrink it, so any phone photo works.
WhatsApp number for updates
Settings
Each office has its own rules. Give each ticket type its own approval chain. Tickets go to level 1 first, then level 2 once level 1 approves, and so on; a rejection at any level stops the ticket. Set how many hours each type gets once fully approved. You can also send any single ticket through a custom chain from the dashboard.
| Ticket type | Approval chain | SLA (hours) |
|---|